This Privacy Policy explains how QMRE Lights collects, uses, and protects your personal information when you use our website, contact us, or place an order for LED lighting products.
1. Information We Collect
We may collect:
- Name, phone number, and email address
- Delivery address and city
- Order details and payment-related information
- Messages you send via WhatsApp, email, or contact forms
- Basic technical data such as browser type and pages visited
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Respond to inquiries and provide customer support
- Send order updates and service messages
- Improve our website and product offerings
- Prevent fraud and protect our business
We do not sell your personal information to third parties.
3. WhatsApp and Phone Communication
If you contact us on WhatsApp or phone, we may store conversation details needed to complete your order or support request. You can ask us to update or remove contact details that are no longer needed, subject to legal and accounting requirements.
4. Sharing of Information
We may share limited information with:
- Courier and delivery partners
- Payment service providers (for example JazzCash or EasyPaisa)
- Service providers who help us operate the website
- Authorities when required by law
We share only what is necessary for the service.
5. Cookies and Analytics
Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Data Security
We take reasonable steps to protect personal information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
7. Data Retention
We keep order and customer records for as long as needed for business, warranty, accounting, and legal purposes.
8. Your Choices
You may request access to or correction of your personal information by contacting us. You may also ask us to stop non-essential marketing messages.
9. Children’s Privacy
Our services are intended for adults making purchase decisions. We do not knowingly collect personal information from children.
10. Contact
For privacy questions, email qmregf@gmail.com or WhatsApp +92 302 4494959.
Business address: Makkah Electric Center, Beadon Rd, G-9 Garhi Shahu, Lahore, 54000, Pakistan.