Return & Refund Policy

Last updated: July 4, 2026

Terms of ServicePrivacy PolicyShipping PolicyReturn & Refund Policy

This Return & Refund Policy explains how QMRE Lights handles returns, exchanges, and refunds for LED lighting products.

1. Return Eligibility

You may request a return or exchange if:

  • The product is damaged in transit and reported promptly with photos
  • You received the wrong item
  • The product has a manufacturing defect covered by warranty terms communicated at sale

To qualify, unused products should be in original packaging with all accessories, where applicable.

2. Non-Returnable Situations

Returns may not be accepted if:

  • The product was installed, modified, or electrically damaged due to improper installation
  • The product was used and is no longer in resaleable condition (except valid defects)
  • The issue is caused by incompatible dimmers, poor wiring, or voltage problems
  • The return request is made after the stated return window without a valid warranty claim

3. Return Window

Please report transit damage or wrong items within 48 hours of delivery. Warranty-related defects should be reported as soon as they appear, with proof of purchase.

4. How to Request a Return

  1. Contact us on WhatsApp +92 302 4494959 or email qmregf@gmail.com.
  2. Share order details, product name, and clear photos/videos.
  3. Wait for approval and return instructions.

Do not send products back without confirmation.

5. Refunds

If a refund is approved, it is processed using the original payment method or another agreed method (such as bank transfer or wallet). Refund timing depends on payment provider and bank processing.

Shipping fees are generally non-refundable unless the return is due to our error or a verified transit defect.

6. Exchanges

Where stock allows, we may offer an exchange for the same or a different product. Price differences may apply.

7. Warranty Notes

Warranty coverage, if any, is product-specific and explained at the time of sale. Warranty does not cover misuse, water damage (unless product is rated for it), unauthorized repairs, or installation errors.

8. Contact

For return or refund help: